Patient & Visitor Info (2024)

Patient & Visitor Info (2)

Billing & Insurance

For information on the insurances accepted at Rochester Regional Health, the types of bills you may receive, financial assistance, and how to pay your bill, we're here to help you every step of the way. We are committed to providing high-quality and affordable health care to everyone we can.

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Planning for Your Visit

Our convenient locations and friendly staff can be found throughout New York State. Excellent service and exceptional, compassionate care are our highest priorities, and we’ll work tirelessly to ensure you feel welcomed when you step through our doors.

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Patient Policies

Our goal is to treat every patient like a member of our family. We are dedicated to offering excellent medical care while protecting patient rights and confidentiality. Learn more about our patient policies and find important forms you may need before, during, or after your hospital stay.

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Visitor Guidance

Rochester Regional Health has implemented new visitor guidelines for all hospitals and affiliates that offer limited visitation for inpatients meeting the criteria for visitation, following state and local Department of Health recommendations.

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Why Choose Rochester Regional Health?

At Rochester Regional Health, the needs of our patients and their families drive the compassionate, community-focused care we provide. Our priorities are patient safety, personalized treatment plans, and being at the forefront of an ever-changing healthcare landscape. Come see why we are consistently ranked amongst of the best health care providers in the nation!

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Visiting our Hospitals

Patient & Visitor Info (3)

Rochester General Hospital


1425 Portland Avenue
Rochester, NY 14621
Driving Directions

Office Phone

(585) 922-4000

Today's Hours


View Profile and Locations
Patient & Visitor Info (4)

Unity Hospital


1555 Long Pond Road
Rochester, NY 14626
Driving Directions

Office Phone

(585) 723-7000

Today's Hours


View Profile and Locations
Patient & Visitor Info (5)

Newark-Wayne Community Hospital


1200 Driving Park Avenue
Newark, NY 14513
Driving Directions

Office Phone

(315) 332-2022

Today's Hours


View Profile and Locations
Patient & Visitor Info (6)

United Memorial Medical Center


127 North Street
Batavia, NY 14020
Driving Directions

Office Phone

(585) 343-6030

Today's Hours


View Profile and Locations
Patient & Visitor Info (7)

Clifton Springs Hospital & Clinic


2 Coulter Road
Clifton Springs, NY 14432
Driving Directions

Office Phone

(315) 462-9561

Today's Hours


View Profile and Locations
Patient & Visitor Info (8)

Unity Specialty Hospital


89 Genesee Street
Rochester, NY 14611
Driving Directions

Office Phone

(585) 723-7000

Today's Hours


View Profile and Locations

Don't Put Your Health On Hold

The care you needed before is the care you still need today. We have taken steps to transform our provider offices, hospitals, and the way we deliver care to keep you safe. Our thorough disinfecting, patient and employee health screenings, and visitor restrictions mean it’s safe to receive the care you’ve put off.

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Planning For Your Hospital Stay

Do you or a family member have an upcoming inpatient procedure and hospital stay planned? We've developed a comprehensive guide on how to pack, what to expect when you arrive, information on your room and entertainment services, food options, your care team and what to expect at discharge.

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MyCare Patient Portal

MyCare offers secure and personalized 24/7 online access to your medical records. Through MyCare, you can access test results, request prescription renewals, schedule appointments, and communicate with your providers. Get started with a MyCare account today.

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Language Assistance & Interpreters

Rochester Regional Health provides language interpreting services that are available for all appointments, at no cost to you. We are proud ensure effective communication between patients, their authorized representatives, and their healthcare providers, which is vital to providing the best possible care.

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Recent News

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Women's Health HRT During Menopause Hot flashes, disrupted sleep, and other symptoms can make the journey to menopause very challenging. Maureen Slattery, MD, explains how hormone replacement therapy can make it easier.
Behavioral Health Social Media Use for Teens: What A Family Therapist Has To Say Most teenagers are using social media now – something that comes with benefits and challenges. Learn what your teen might be gaining from being on social media – and what they might be losing.
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Patient & Visitor Info (2024)


Why is it important to gather patient information? ›

Improved Patient Experiences

By collecting data regarding patient satisfaction scores, providers can make adjustments in practice models to better accommodate patients and make sure they have a positive experience. For example, consider a provider who collects data regarding how satisfied patients are with care.

How do you gather patient information? ›

You can collect patient data in several different ways — by conducting an interview in a clinical setting, by having the patient complete a paper form, or by having the patient fill out an online form. There are pros and cons to each method.

Why is it important to visit a patient? ›

For instance, visitors can alert staff to deteriorating conditions, help prevent falls, identify medication errors, prevent allergic reactions, and improve the rapid response of staff in emergencies. Simply put, when you visit a loved one in the hospital, you help him/her get better.

How do you talk to a patient as a visitor? ›

Open questions – for example, starting with 'what',' where', 'which', 'who' and 'in what way' – generate fuller answers. Most patients enjoy talking about their lives – jobs, families, pets, etc. Ask where they are from. If there are pictures in the room, ask about the people/animals in the pictures.

What is the most important patient information? ›

The most important information is the basic patient data. The chart must contain enough information for a physician unfamiliar with the patient to provide appropriate care. This should include physiological information, therapeutic information, and any special patient characteristics such as allergies or handicaps.

Why is it important to keep patient information? ›

Purpose of patient records

The main purpose of a patient record, whether handwritten or digital, is to support direct patient care. Other uses, e.g. for population health management, research and for legal reasons, are secondary. Clinical records must be clear, complete, accurate, up-to-date, and legible.

What are the three types of patient information? ›

Patient information in healthcare falls into three categories: Personal Identifiable Information (PII), Health and Medical Records, and Consent and Preferences. Each category plays a critical role in personalized care, privacy protection, and compliance with healthcare standards.

What is included in patient information? ›

Information Included in Medical Records

Patient identification, contact information, and date of birth. Billing and health insurance details. List of current and chronic ailments and diagnoses. Current medications list with dosage.

Why is patient access important? ›

It is a crucial aspect of the healthcare system, as it affects the quality and availability of care for patients. Improving patient access is critical for achieving better health outcomes and improved quality of life for patients.

What is important to a patient? ›

Good communication and high-quality information at arrival and discharge were found to be important to patients.

Why is it important to know your patient? ›

Understanding a patient's medical history and tracking a patient's health, medications, and lifestyle helps doctors come up with a customized plan to reduce the chance of errors. This type of data helps establish patterns for clients and may even help you reevaluate a plan to provide what your patients need the most.

What to say when visiting a patient? ›

Here are a few things to say when someone you know is in the hospital:
  1. “You're in my thoughts every day, I love you.”
  2. “You're so strong, you've got this.”
  3. “I pray that you feel better.”
  4. “Nothing can stop you – get well soon!”
  5. “Sending healing energy your way.”
  6. “Wishing you a very speedy recovery!”
  7. “How are you feeling?
Jun 20, 2022

What not to do when talking to a patient? ›

Giving advice, not offering ideas

Giving advice can make patients feel like their provider isn't interested in their perspective, and it also puts them in a passive role (or worse, provokes sustain talk) when they should be in an active role.

Why is it important to gather complete and accurate patient information? ›

In all these cases, having accurate patient general information within medical records ensures that healthcare professionals can make informed decisions, ultimately leading to better outcomes and enhanced patient care.

Why is patient health information important? ›

Personal health records ( PHR s) can help your patients better manage their care. Having important health information – such as immunization records, lab results, and screening due dates – in electronic form makes it easy for patients to update and share their records.

Why is it important to keep patients informed? ›

Having relevant information available to the patient not only helps the patient understand the disease, but also helps with decision-making and coping with the diagnosis. As health professionals, it is important to elicit the information needs of patients, as these may not always be forthcoming.

Why is it important to gather data about the patient's family health? ›

A properly collected family history can: Identify whether a patient has a higher risk for a disease. Help the health care practitioner recommend treatments or other options to reduce a patient's risk of disease. Provide early warning signs of disease.


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