Patient Portal | Lawrence General Hospital (2024)



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Lawrence General Hospital's Patient Portal is an online tool that goes a step beyond displaying information by helping you manage your healthcare easily and securely. Benefits of the portal include:

  • View, download, or transmit your health summary
  • View details for upcoming outpatient visits
  • View your laboratory and radiology reports
  • Track immunizations and other health maintenance items
  • Review active home medications
  • Reference visit history, including discharge instructions
  • Pre-register for your upcoming visit
  • Access your billing information
  • Share medical records with your family and friends

How do I log into the Patient Portal?

Accessible login for visually impaired >>

To log into thePatient Portal, either find Lawrence General Hospital within the MHealth App, or click the link above. Then, simply enter your username and password. The email that you enter must be on record with the hospital if you are registering for a new Patient Portal account after Wednesday, May 1, 2019.

Can I access the Patient Portal Consent Form online?

Yes, you can! The consent form is available here.

Can my family or friends access my Patient Portal?

Yes, you can give family members such as parents or healthcare proxies, access to the Patient Portal. This needs to be done within your health care facility and requires consent from you and your family member(s).

Can I pre-register for my visit on the Patient Portal?

Yes, you can pre-register for scheduled visits seven days prior to the service date. Click here for instructions.

Can I still get my information from the RelayHealth Portal?

Yes, but only information that is entered prior toWednesday, May 1, 2019. Your medical information will remain available at any time, but visits to Lawrence General Hospital for inpatient or outpatient services will now be documented in our new electronic medical record system. To access the RelayHealth login,click here.

What if I am a patient of Community Medical Associates or Andover Surgical Associates?

Starting June 28, 2021, CMA patients will be transitioning to the same Patient Portal that all Lawrence General Hospital patients currently use. CMA will archive each patient’s entire medical record collection for exactly one year. These can be accessed in the Health Portal we are transitioning away from.

Using the Patient Portal, you can take a more active role in your care in an easier, more user-friendly, and secure way. You can also download the free Patient Portal App by searching for "Meditech Health" in Google Play or Apple App Store.

Is the Patient Portal available on the App Store or Google Play?

Yes. The MHealth App is available for download in both the App Store and Google Play. Search for "Meditech MHealth" to find and download the app.
If you would like to use a different application or API to access your health information, please

Is my information safe?

Yes. Patient Portal passwords are encrypted and URLs are re-written so that they cannot be copied and pasted. You and authorized family members are the only ones who can access your portal. Also, a timeout feature protects your information if you leave the Patient Portal page open.

What if I ever have technical problems with the portal?

You may emailPatientPortal@lawrencegeneral.orgwith any questions. This can also be accessed at under the "Contact Us" option in the Patient Portal.

Patient Portal | Lawrence General Hospital (2024)


Why do some patients fail to participate in the use of the patient portal? ›

Prefer to Speak Directly with a Physician

When all is said and done, surveys of why patients won't use the patient portal come down to one main reason: they prefer to speak with their physician directly. Patients want to actually talk with real people about their health, including qualified doctors and nurses.

What is a patient portal list 5 things a patient can do on the portal? ›

Patient portals can help you access medical records, set up appointments, communicate with your health care professional, and pay medical bills. Some portals are created exclusively for a hospital or clinic, but there are companies that offer solutions that multiple health care systems can use.

What are the challenges of patient portals? ›

Some potential disadvantages of patient portals include:

Disparities in age, technological literacy, and internet access can make use of patient portals intimidating or unattractive to some patients.

Do you think having a patient portal improves outcomes? ›

They're designed to make life easier for patients, and studies show they can even help reduce hospital visits, like in 2020 when heart failure patients using these portals saw fewer hospital readmissions.

What is the most common barrier to the use of the patient portal? ›

The most common barriers to patient portal adoption are preference for in-person communication, not having a need for the patient portal, and feeling uncomfortable with computers, which are barriers that are modifiable and can be intervened upon.

What percentage of patients use patient portals? ›

About 3 in 5 individuals nationwide reported they were offered and accessed their online medical record or patient portal in 2022 — this represents a 50 percent increase since 2020. Figure 1: Percent of individuals nationwide who were offered and accessed their online medical record or patient portal, 2014-2022.

Who controls the patient portal? ›

With a patient portal, your healthcare provider owns the information and they maintain it. They make the necessary updates based on your visits, results, and queries. In contrast, with a PHR, you are the owner. As we've said, this gives you greater control over your health information.

Do doctors read MyChart messages? ›

Understanding MyChart messaging

Multiple members of your care team may view MyChart messages in order to get an appropriate and efficient response; this may include nurses or advance practice clinicians other than your primary care provider (PCP).

Do doctors respond to thank you notes? ›

Some physicians, like Joel Katz, a Harvard Medical School associate professor of medicine and director of the internal medicine residency program at Brigham and Women's, reply when they receive a thank you note. "When I get a thank-you note, I appreciate it. And I try to respond to it," Katz said.

What are the negative aspects of patient portal? ›

Con: Healthcare data security concerns

A patient portal may be just one more place for a potential hacker or healthcare data thief to access a patient's data, leaving that patient liable to identity theft. However, with appropriate safeguards, these concerns can be kept at a minimum.

What are 3 benefits of a patient portal? ›

Patient portal technology can enhance efficiency, boost engagement, minimize the need for phone calls and other administrative tasks, and more. Ultimately, patient portal technology not only saves providers time and resources but also enhances the quality of care they provide.

What are the downsides of MyChart? ›

Patients that struggle with tech have a hard time with things like Pre-Checkin. Not customizable. Very hard to customize the solution to our organization's needs while ensuring upgrades are still possible. Not able to use facial recognition to log in as a patient/user.

Why do patients not use patient portals? ›

Lack of online medical records - Roughly 32% of patients reported not having an online medical record, which is a prerequisite for utilizing a patient portal. Limited internet access - Approximately 25% of patients cited a lack of internet access as a barrier to using patient portals.

What do hospitals patient portals enable patients to do? ›

A patient portal is a secure online website that gives patients convenient, 24-hour access to personal health information from anywhere with an Internet connection. Using a secure username and password, patients can view health information such as: Recent doctor visits. Discharge summaries.

What are some things that a patient portal may allow you to see? ›

An online patient portal is a website that is used to access personal health information. The patient portal is helpful for patients to keep track of their medical visits, test results, billing, prescriptions and insurance, among others.

How do you encourage patients to use patient portals? ›

9 Effective Ways to Encourage Patients to Use Patient Portals
  1. Fill out forms.
  2. Pay bills online.
  3. View lab results.
  4. Review doctor's notes.
  5. Schedule appointments.
  6. Receive billing statements.
  7. Request prescription refills.
  8. Check benefits and coverage.

What are three reasons a patient may fail to appear for their appointment? ›

they simply forget. Reasons patients fail to keep appointments include inability to pay, difficulty facing illness, and constant long wait times at the doctor's office.

What are some challenges of patient registration? ›

=> Healthcare organizations often face several challenges with their patient registration portals, such as:
  • Data inaccuracies and inconsistencies.
  • Slow and time-consuming registration processes.
  • Lack of integration with Electronic Health Record (EHR) systems.
  • Inadequate data security and privacy measures.
Mar 16, 2023

What are some reasons a patient may be non compliant with the instructions the provider has given? ›

Common Causes of Noncompliant Behavior
  • Failure of Communication and Lack of Comprehension. ...
  • Cultural Issues. ...
  • “Psychological” Issues. ...
  • Secondary Gain. ...
  • Psychosocial Stress. ...
  • Drug and Alcohol Dependence.


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